Last Updated

September 2, 2026

 

About Featherlight Travel

Featherlight Travel is an independent travel consulting business operated by Featherlight Consulting, LLC, doing business as Featherlight Travel ("Featherlight Travel"). Featherlight Travel provides professional travel planning and consulting services and acts solely as an independent intermediary between clients and third-party travel suppliers. Featherlight Travel does not act as a tour operator, carrier, or guarantor of travel services.

 

Scope of Services

Services may include itinerary design, booking coordination, cruise planning, international and domestic travel planning, and pre- and post-travel consultation. Services vary by client and trip and are tailored based on traveler needs, destinations, and complexity. Featherlight Travel provides professional consulting, planning, and coordination services. While Featherlight Travel may assist with booking arrangements, the actual provision of travel services is performed by independent third-party suppliers. 

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Featherlight Travel operates on a Travel Design Retainer model for customized itinerary planning. A non-refundable Travel Design Retainer is required before detailed research and itinerary development begins. This retainer secures dedicated planning time and covers strategic consultation, supplier coordination, itinerary design, and up to two rounds of revisions within the original scope of the trip.

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Independent Contractors & Travel Suppliers

Featherlight Travel does not own, manage, control, or operate any travel suppliers, including but not limited to airlines, cruise lines, hotels, transportation providers, or tour operators. 

Featherlight Travel is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any travel supplier. All bookings are subject to the individual terms, conditions, and cancellation policies of the respective suppliers. Featherlight Travel does not guarantee availability, pricing, travel outcomes, or the quality of services provided by third-party suppliers.

 

Payments & Fees

All pricing is subject to change until paid in full. Deposit requirements, final payment deadlines, cancellation penalties, and refund eligibility are governed by the individual supplier’s terms and conditions. Travel Design Retainers and any additional planning fees are non-refundable unless otherwise expressly stated in writing. Failure to submit payments by required deadlines may result in cancellation by the supplier and the imposition of penalties.

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Travel Design Retainer Policy

Featherlight Travel provides professional travel consulting, research, design, and coordination services. A non-refundable Travel Design Retainer is required before customized research, itinerary development, supplier comparison, or other detailed planning services begin.

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The Travel Design Retainer compensates Featherlight Travel for professional services and dedicated planning time. It is earned as planning services are performed and is separate from amounts paid to airlines, cruise lines, hotels, tour operators, and other travel suppliers. Unless expressly stated otherwise in writing by Featherlight Travel, the Travel Design Retainer is not a deposit toward travel and is not applied to the cost of a client's booking.

 

Planning Scope

The Travel Design Retainer covers the planning engagement described at the time services begin and includes initial consultation and research, development of recommendations or a proposed itinerary, supplier research and coordination as appropriate to the trip, and up to two rounds of reasonable revisions within the original planning scope.

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A revision means a modification to the proposed trip within its substantially original destination, dates, travelers, travel style, and general parameters. A request that materially changes the nature or scope of the trip may constitute a new planning engagement rather than a revision.

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Material changes may include, but are not limited to, a change in destination, substantial date changes requiring new research, significant changes in the number or composition of travelers, substantial budget or travel-style changes, or a request to develop materially different trip alternatives after planning has begun. Featherlight Travel will advise the client before additional fees are incurred.

 

Planning Period and Client Inactivity

The Travel Design Retainer activates a planning period of sixty (60) days beginning on the date the retainer is paid. The planning period is intended to provide sufficient time for collaborative trip development and client decision-making.

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If a client elects to postpone travel, is not prepared to proceed with the proposed trip, does not provide information or decisions reasonably necessary to continue planning, or otherwise allows the planning period to expire without moving forward, Featherlight Travel may close the planning engagement.

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Clients are always welcome to return when they are ready to travel. Planning resumed after the engagement has closed may require a new Travel Design Retainer at Featherlight Travel's then-current rate.

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Featherlight Travel may, at its discretion, extend a planning period when circumstances reasonably warrant an extension. Any extension does not create an obligation to extend future planning engagements.

 

Booking and Supplier Payments

The Travel Design Retainer is payment to Featherlight Travel for professional planning services and is separate from deposits, fares, final payments, cancellation penalties, and other amounts charged by travel suppliers.

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Featherlight Travel may occasionally provide a promotional credit, booking incentive, amenity, or other courtesy in connection with a confirmed booking. Any such benefit is discretionary unless specifically offered in writing and does not alter the non-refundable nature of the Travel Design Retainer or establish an entitlement to similar benefits on future bookings.

 

Additional Planning Services

Planning that exceeds the original scope, additional revision rounds, substantial redesign following client approval, planning for newly added travelers or trip components, or continued work following expiration or closure of the original engagement may require an additional planning fee or new Travel Design Retainer. Featherlight Travel will communicate any applicable fee before beginning the additional work.

 

Cancellations & Changes

Any changes or cancellations requested by the client are subject to the applicable supplier’s terms, conditions, and penalties. Featherlight Travel has no control over supplier-imposed fees, penalties, or refund decisions.

 

Travel Insurance

Travel insurance is strongly recommended to protect against cancellation, interruption, medical emergencies, supplier default, and travel delays. The decision to purchase travel insurance is the sole responsibility of the traveler. Featherlight Travel is not a licensed insurance agent and does not sell, bind, or underwrite insurance policies. Information provided regarding travel insurance is for general informational purposes only.

 

Client Responsibilities

Clients are responsible for providing accurate and complete information, reviewing all travel documents upon receipt, and ensuring compliance with passport validity, visa requirements, vaccination requirements, and other destination-specific entry or health requirements. Featherlight Travel is not responsible for issues arising from inaccurate information provided by the client or the client’s failure to review documentation or comply with travel requirements.

 

Assumption of Risk

Clients acknowledge that travel involves inherent risks, including but not limited to delays, cancellations, health risks, weather events, acts of terrorism, governmental actions, and changes in regulations or entry requirements. Clients voluntarily assume all such inherent risks associated with travel.

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Limitation of Liability

To the fullest extent permitted by law, Featherlight Travel’s total liability for any claim, loss, or damages arising out of or related to its services shall be limited to the amount of fees paid directly to Featherlight Travel for planning or consulting services. In no event shall Featherlight Travel be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of enjoyment, emotional distress, or missed travel opportunities, even if advised of the possibility of such damages.

 

Indemnification

Clients agree to indemnify, defend, and hold harmless Featherlight Travel and Featherlight Consulting, LLC, including their officers, members, agents, and contractors, from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from the client’s acts or omissions, failure to comply with travel requirements, or breach of these Terms & Conditions.

 

Force Majeure

Featherlight Travel shall not be liable for failure to perform or delays caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, public health emergencies, labor disputes, strikes, acts of God, war, terrorism, or governmental actions.

 

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Arkansas, in which Featherlight Consulting, LLC is registered. Any dispute arising out of or relating to these Terms & Conditions or the services provided shall first be submitted to non-binding mediation in the State of Arkansas. If mediation is unsuccessful, exclusive venue and jurisdiction shall lie in the state or federal courts located within the State of Arkansas.

 

Acceptance of Terms

By engaging Featherlight Travel’s services, including requesting planning services, receiving itineraries, making payments, or continuing to work with Featherlight Travel, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions. 

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Acceptance may be evidenced electronically, including but not limited to email confirmation, invoice payment, acceptance within a client management system, or continued engagement of services.

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Featherlight Consulting, LLC d/b/a Featherlight Travel
Arkansas
featherlinn.com | info@featherlinn.com